I apologize first and foremost for writing in English as a lot of companies (including the NS) have told me that since I am in the Netherlands I should learn Dutch. Anyways, I am writing this to complain about the NS Customer Service. I'm not trying to get anything from this, I'm just merely suggesting to the NS that you need to really make sure the people working at your customer support handle the customers with a more friendly attitude.
I try to be nice during phone calls with the support, but sometimes they just make it really hard. I've been in contact with the NS customer service for a while now, each time for different reasons, but the customer service rarely ever puts on a friendly tone. If I'm calling to complain, I'd rather much have a friendly customer support staff helping me, because to be frank, the rude ones just manage to piss me off even more. If you're nice and act like you're trying to help me, it will probably diffuse the situation and I would be much calmer on the phone. Heck, I'd even forget what I was mad for in the first place.
Again, I'm not writing this because I have a specific event to complain about, just I hope that the NS decides to train their customer service to be nicer and handle the annoying customers (like me) with more patience and courtesy.
Thank you for reading my mini complaint! I really hope the NS works on this! Have a nice day!