beantwoord

Delivery of my stolen items

  • 13 August 2021
  • 1 reactie
  • 74 Bekeken

I had my luggage stolen on the ICE129 train from Amsterdam to Frankfurt, Germany on Saturday 07.08.

I called the police right away, and a few hours later they said my stolen luggage was being stored at Arnhem station.

I was very nervous because in the lost bag were my passport and house keys.

Consultant Ns and I had over 5 phone conversations in total.I was unable to go to collect my belongings, so I appealed to the agent, and on a phone call last Tuesday he said that I could pay first so that I could receive my lost items as quickly as possible.But since Tuesday, I haven't been able to receive any emails or calls.

I made an emergency request to the Korean embassy in the Netherlands, and they were willing to help me.  I also explained that because I am unable to visit the Netherlands right now, the consulate staff can receive my luggage by courier instead.But in principle it was answered that it is impossible

And then I was connected to the agent once more, but I couldn't continue the conversation with her.

The refernence number for my stolen item is XXXX. I am in a very frustrating situation right now.  I don't know exactly where my items are, and I have to pay the shipping cost quickly to receive the items.

If the rep sees this please let me know the progress.

Thanks.

Best regards Lee.

 

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Beste antwoord door Rizana NS 13 August 2021, 18:45

Hi Dainlee and welcome to our community. 

 

Unfortunately I do not have access to the lost and found items. I would like to advise you to contact customer service and check this page

I hope you get your belongings back soon.

Bekijk origineel

1 reactie

Hi Dainlee and welcome to our community. 

 

Unfortunately I do not have access to the lost and found items. I would like to advise you to contact customer service and check this page

I hope you get your belongings back soon.

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