extra abnoment payment

  • 5 oktober 2020
  • 1 reactie
  • 227 Bekeken

Hello sir or madam

umfortunately yesterday(4th October) I forgot to check in and checkout in Arnhem centraal and vierlingsbeek station and I have received an email from ns that you will be deduct an amount  from my account with my abnoment 51€ On 8th of october. But my abnoment is31€ And I have a weekend frij cart. 
Could you please help me and prevent it? 

1 reactie

Hi Peyman chitgaran. Welcome to the NS Community.

It sound like you've been charged € 20,00 extra due to a missing check-out. Please contact Customer Support to have this looked into and potentially corrected.