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Getting no response from NS_online on twitter

S
I reported my ov-chipkaart stolen, and have contacted NS_online on twitter so that my subscription can be canceled. The website says I will receive a response in less than 15 minutes, but it's been over 2 hours. I've sent tweets as well as private messages. What can I do to get this taken care of?

2 reacties

Slidestops
Reputatie 7
Be patient, or call the customer support, which is always the fastest way of getting in contact.
Number is:
+31307515155
Mijn inbreng op het forum is altijd persoonlijk en komt dus niet vanuit de NS of klantenservice.
Klaas-Jan NS
Welcome on our NS Serviceforum shocker8786. I can assure you, you will get an answer today. Due to disruptions it is busy. Please let us know if you hear something from our webcare-colleagues.

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