I'm wondering if anyone is working at all at the Customer Service.....I raised my complaint more than a month ago but haven't gotten any response since. I even wrote directly to nsonline again as well as contacted NS via chat. Another two weeks passed and nothing...
Best regards
Jiří S.
Beste antwoord door Klaas-Jan NS
Thanks a lot for this additional information. Please click on my name and send me a private message with personal details, like address, date of birth, IBAN and referencenumber. I will have a look.
I talked this case over with the 'International' department and we believe we've made a mistake. We will refund the difference and i hope the case is closed with that.
Bekijk origineel
I talked this case over with the 'International' department and we believe we've made a mistake. We will refund the difference and i hope the case is closed with that.