Yesterday, I had an extremely frustrating situation occur as I left an item o/b train 3520 Utrecht to Schiphol. I went immediately to Customer Service & spoke to an attendant. Whom despite my insistence relayed incorrect information to the train manager (of a train I didn’t even leave the item) & had me wait for 30 minutes providing information that wasn’t even entered into a computer. An hour later I was sent an email to provide the information AGAIN. Once I reached Schiphol I was informed that the train (3520) was in fact towed off (& not in use). This was only time my item COULD have been successfully located. The form I filled in doesn’t give enough detail to actually retrieve my lost property! It’s very frustrating to have all the information & STILL it’s not located.
I was told to call a number. I’m in Dubai.
can someone kindly update the status.
Beste antwoord door Danny NS
Thank you, kindly for your continued support trying to get my item back. I am told it would be sent to Utrecht. But, still no mail or further contact. When can I expect an email ?
You can send me a PM with your reference number so I can check what the status is