I subscribed to the weekend package, and the amount has been deducted from my account and until now I have not received the card, and I want to travel on this weekend, what should I do?
Beste antwoord door Stijn NS
Good afternoon Maqaleh and welcome to the NS Community!
I'm sorry to read that you haven't received your card yet. As NS we are not responsible for the production and delivery of a new card, even if you purchase it via our website. We forward the relevant information to the OV-Chipcard company who then makes the card and sends it. So, to figure out why you've not received your card yet, contacting their customer service would be the final solution. That said, you often need the OV-chipcard number for them to be helpful, for which I would recommend contacting our Customer Service first. My colleague should also be able to help you with replacement tickets so you can still make use of the discount even if you haven't received your card yet.