What should I expect now?
Beste antwoord door Denice NS
Sorry to hear that your bag got lost/stolen Like Thom said. There is off course a difference between lost and stolen. I am also afraid that if someone took your backpack on purpose the change is very small it will turn up at one of our stations or our central Lost and Found depot. Once you have filled in the form you will receive a message from us within four weeks if we did or did not find your bag. In the meantime you can also send us a message via Twitter or Facebook with a description of your backpack and where you last saw it. Colleagues of our Lost and Found department can search in our system based on your description if the backpack may be at a station somewhere.