Hi, I have the student NS week abonement. Are the weekends supposed to be 40% discounted? My abonement started 1.9. but saturday 5.9. I had to pay full price of the train ticket. Please could you explain, thank you!
Beste antwoord door Mark NS
Hi Evevav, welcome to the NS Community.
With the student week subscription, you are supposed to receive 40% discount in the weekend. Do you have NS Flex on the same chipcard? If that's the case, the 40% discount part of the student subscription doesn't work and the advise is to cancel NS Flex completely. You can contact customer service for this by phone, chat, Facebook or Twitter.