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Antwoord

request for refund for unused ticket

  • May 7, 2025
  • 2 reacties
  • 91 Bekeken
T

Hello, 

 

I bought a ticket on the 6th of May at about 7pm...hoping to use it the next day...when I got to the station...I saw noted on the app that my ticket had expired...so I had to buy another one. I would like a refund please. 

Beste antwoord door Erryt NS

Hello Titienvogue, welcome at our community,

 

What is the date that's on the ticket? If the date is 6 May then you can't get a refund for the ticket. The ticket is a proof of sight. We can't see if you did used the ticket or not.

2 reacties

Erryt NS
Moderator
  • Erryt NS
  • Moderator
  • Antwoord
  • May 7, 2025

Hello Titienvogue, welcome at our community,

 

What is the date that's on the ticket? If the date is 6 May then you can't get a refund for the ticket. The ticket is a proof of sight. We can't see if you did used the ticket or not.

rvdborgt
Forum|alt.badge.img+1
  • rvdborgt
  • Koploper**
  • May 7, 2025

By any chance, did you buy your ticket on an iPhone via the NS website? There's a known issue in that case:

 

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