I live in The Hague. I had a flight this morning which gate opened at 10:10. I planned to go to the schipol airport by intercity which should run at 9:00. When I arrived at Den Haag Centraal at 8:50, the screen showed that would be a 5-minute delay of the train which I would take. After waiting for more than 15 minutes, the train still didn’ come. I asked the crew of NS, they told me that all trains to the airport from Den Haag were cancelled at that time (including the train departed at 9:30) and I needed to go to Rotterdam or Utrecht to transfer. But there was no enough time for me to transfer, so I had to take taxi which cost me 117 euroes. Since NS didn’t annouce any cancellations in advance, I had no choice to use public transportation, and I even nearly missed the flight. I need a compensation. Should NS pay the taxi fee? Thanks!
Beste antwoord door Rudi
Like kukkie wrote: NS is not liable for compensation of subsequential costs, only for compensating (part of) the train ticket price. In this case, the Intercity trains of 09:00 and 09:30 were cancelled, but the direct Sprinter of 09:03 did run. Also, you could have taken the 09:16 Intercity to Leiden or the 09:23 Intercity to Rotterdam and change. All of these trains would have given you an arrival before 10:10 at Schiphol Airport.