Also there was a delay of nearly two hours on the train due to problems at Zwolle, which is probably why he was tired and not thinking straight!
At the moment his card shows no balance remaining -20e for the check in at Schiphol and -10e for the second check in at Gron Noord.
I'm not sure where to start! Does he need to apply for the checkout to be recognised first, and is it possible to apply for a refund for the delay too, or would it come under force majeure because it was due to a bomb scare at Zwolle?
Thanks for any advice you can offer.
Beste antwoord door Tochjo
You should contact NS customer service directly to get a full refund for the 20 euros. Explain that your son forgot to check out, but that you are entitled to a full refund because of the huge delay and suggest that it is probably easiest to just directly refund the 20 euros in full.
Contacting NS customer service directly is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also chat with customer service or send a message on Twitter or Facebook.
You might be able to get the 10 euros back from Arriva via www.uitcheckgemist.nl. There, fill in that Groningen Noord was the place where the check-out should have been. This means you didn't travel and that you should get 10 euros back. If you cannot get it done via that website, contact Arriva customer service directly for this.