I want to go to Eindhoven from Rotterdam. However, as per NS website, there is a malfunction on the Rotterdam Breda track and the extra travel time is 30 min or more.
Are we entitled for a refund for a part of the total fare, as the travel time is delayed by 30 min?
Beste antwoord door Danny NS
Did you travel 15 minutes or more longer after traveling between Eindhoven and Rotterdam? Then you are entitled to reimbursement, on a regular route without the Intercity Direct this reimbursement applies from 30 minutes. You can claim this 24 hours after your journey on NS.nl/geldterugbijvertraging.