Wij hebben uw aanvraag voor 'Geld terug bij vertraging' met als reisdatum 13 oktober 2015 ontvangen en geregistreerd onder claimnummer 41004195.
My planned route was 17:00 Amsterdam Centraal -Breukelen
The train had to stop between Amsterdam Amstel and Duivendrecht because a train in front of us had issues and could not run so we had to go back.
The train went back to Amsterdam Amstel afer a while.
I went out and took the metro to Amsterdam Bijlmer Arena and then the next train to Utrecht
At Utrecht Central many train were canceled but a around 18:35 I got a train, I was in Breukelen 18:49
I that is not a delay I wonder what is needed to get money back?
Beste antwoord door Tochjo
I'm surprised this information doesn't show up in your records.