Skip to main content
Naar NS.nl
Antwoord

I WANT TO MY MONEY BACK PLEASE. My money to be debited from my account, whilst the credit was not added to my card.

  • January 3, 2022
  • 1 reactie
  • 120 Bekeken
Y

Dear recipient, Below are the details of the cardholder question: What did you want to charge with your top-up transaction?

You wanted to charge

Balance

The balance you bought in euros

20

At which location did you use the public transport charging point?

Public Transport Charging Point

Hoofddorp Station

Street

Mercury Square 30

Postal Code

2132HA

Venue

Hoofddorp

What are the details of your transaction?

Transaction amount

20

Transaction date

27-12-2021

Transaction time (hours:minutes)

08:30

your question

My money to be debited from my account, whilst the credit was not added to my card. OV-chipkaart Customer Services recommend that I request a refund from the company that received my money.

Your data

Salutation

mrs.

Name

YEJIYOUN

Beste antwoord door Thom

For this question you do need to contact Customer Service. We do not have access to your data. Normally you will automatically have your money back within three working days when a payment wents wrong. 

    1 reactie

    Thom
    Forum|alt.badge.img+5
    • Thom
    • Super user
    • Antwoord
    • January 3, 2022

    For this question you do need to contact Customer Service. We do not have access to your data. Normally you will automatically have your money back within three working days when a payment wents wrong. 

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    VoorwaardenAccessibility statement