Good evening! I applied for a refund of the fare, because on Sunday my son and I were at the central station of Rotterdam for more than 6 hours, and we got to Tilburg by taxi. I paid 217.66€. I applied through the app. Can you please tell me how long do I have to wait for my money back? I have a receipt and I can send it. Just tell me what address.
Problem with the travaling from Rotterdam to Tilburg
Welcome to our NS Community, Valentyna. You can best get in touch with our customer service for that, preferably through chat or social media (FB: NS/Twitter: NS_Online) if you can. That way you can also send in a picture of your receipt and will be helped more quickly. Mails are being processed slower at the moment. Please note that the max refund is € 125.00 for taxifares for the situation on sunday/monday.
+1Please note that the max refund is € 125.00 for taxifares for the situation on sunday/monday.
125 per person.
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