Problem with the travaling from Rotterdam to Tilburg

  • 3 August 2022
  • 3 reacties
  • 69 Bekeken

Good evening! I applied for a refund of the fare, because on Sunday my son and I were at the central station of Rotterdam for more than 6 hours, and we got to Tilburg by taxi. I paid 217.66€. I applied through the app. Can you please tell me how long do I have to wait for my money back? I have a receipt and I can send it. Just tell me what address.


3 reacties

Welcome to our NS Community, Valentyna. You can best get in touch with our customer service for that, preferably through chat or social media (FB: NS/Twitter: NS_Online) if you can. That way you can also send in a picture of your receipt and will be helped more quickly. Mails are being processed slower at the moment. Please note that the max refund is € 125.00 for taxifares for the situation on sunday/monday.

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Please note that the max refund is € 125.00 for taxifares for the situation on sunday/monday.

125 per person.

Thank you for your answer. I was with my son. So we can get all money.

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