I have had my train cancelled 3 times in a week.
The first time, I saw before I left the house, had to take a different route from a different train station. This new route was also delayed leading to me being over 30 minutes late.
So how can I claim money back? The online form will not allow me to log down what train i wanted to catch. Only where I checked in and out.
Today, my train was cancelled, i took the next recommended route but when changing trains, the train was so packed i could not physically get on it.
When I have asked for money back in the past, I was denied it because I could have apparently taken a route which could have landed me at my destination sooner. In that case, I thought this was very unfair as I had literally taken the first available train after having problems getting the best possible route option from my phone. Why am I being penalised for not being able to access the ns routes fast enough??
So, how can i explain this time that I am over 30 minutes late because the train was too full to get on?
Beste antwoord door Momo
When your claim is rejected you can reply via e-mail explaining what happened, so which train you took or that the train was too full and you could not board. Than your claim will be reviewed by a person instead of the system.