• 27 October 2022
  • 2 reacties
  • 63 Bekeken

Hello.  I bought a group ticket yesterday on the site, and it did not come to the post office even within two hours.  I called your support, they told me that I need to send a screenshot of the payment here, and the money will be returned to me.  And they told me to buy a ticket at the station, because they could not send my tickets.  I bought repeat tickets and therefore I want to refund 35€ for group tickets that were not received by mail within a few hours.


Beste antwoord door Tochjo 27 October 2022, 12:44

Bekijk origineel

2 reacties

Badge +3

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with your request.

I assume you were asked to contact the customer service by chat. This can be done by clicking the link Chat with NS on this page.

Reputatie 7
Badge +4

We cannot help you here as we do not have access to your data; contact Customer Service.