I work at Hoofddorp and live at The Hague HS for which I have to change at Leiden. Since 17th Jan, there are no trains going to Schiphol and I had to take a bus from Leiden to Hoofddorp. I NS valley (off-peak hours) I was enrolled in Leiden at 16:30 and the amount of the journey from Leiden to The Hague HS was deducted, however, I started my journey from Hoofddorp at 15:30. I was not aware of the fact that I have to check in for the bus journey too. Is it possible to get the refund?
Beste antwoord door herrie
Which subscription do you have? Dal Voordeel (discount) or Dal Vrij (unlimited free travel when checking in off peak)?
With a Dal Vrij subscription you can try to get the paid amount back by contacting customer service. No guarantee given that you get a refund.
Next time: check in with NS when you start travelling with NS.