I work at Hoofddorp and live at The Hague HS for which I have to change at Leiden. Since 17th Jan, there are no trains going to Schiphol and I had to take a bus from Leiden to Hoofddorp. I NS valley (off-peak hours) I was enrolled in Leiden at 16:30 and the amount of the journey from Leiden to The Hague HS was deducted, however, I started my journey from Hoofddorp at 15:30. I was not aware of the fact that I have to check in for the bus journey too. Is it possible to get the refund?
Beste antwoord door gekke_henkie
Which subscription do you have? Dal Voordeel (discount) or Dal Vrij (unlimited free travel when checking in off peak)?
With a Dal Vrij subscription you can try to get the paid amount back by contacting customer service
. No guarantee given that you get a refund.
Next time: check in with NS when you start travelling with NS.