beantwoord

Refund Request Dispute not resolved after almost 6 months

  • 11 April 2018
  • 1 reactie
  • 60 Bekeken

More details in

https://forum.ns.nl/geld-terug-bij-vertraging-36/refund-request-not-processed-43557
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Beste antwoord door Denice NS 11 April 2018, 13:23

Hi QuisUtDeus.



Sorry to hear you still have not received a reply to your e-mail. Like DDietzen replied in your other topic we have a heavy growing backlog. This is currently still the case. Since the beginning of this month we were able to let even more people work on this backlog. Checking these claims manually takes some time I'm afraid. 😞 For now I have to ask you again for your patience.
Bekijk origineel

1 reactie

Hi QuisUtDeus.

Sorry to hear you still have not received a reply to your e-mail. Like DDietzen replied in your other topic we have a heavy growing backlog. This is currently still the case. Since the beginning of this month we were able to let even more people work on this backlog. Checking these claims manually takes some time I'm afraid. 😞 For now I have to ask you again for your patience.

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