Beste antwoord door Olav93
I'm sorry to read your experience with us is so negative Can you, like bosschebol already asked, let us know which train it was exactly?
When you have a delay of 30 minutes or more you can claim a refund here.
You can get a partial refund for delays longer than fifteen minutes in case of the intercity direct. A delay of at least thirty minutes is needed to receive a refund for travel with other trains.