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How long should I wait for an email with information about the shipping costs of a lost phone?

  • May 23, 2025
  • 2 reacties
  • 35 Bekeken

Witam , dnia 08.05.25 zostawiłam telefon proszę pociągu został on odnaleziony i wniosek rozpatrzony pozytywnie o zwrot i od dnia 11.05 czekam na maila zwrotnego z informacją ile wpłacić za przesyłkę tego telefonu za granicę czy to normalne ? Jaki jest czas oczekiwania ? Czy ktoś miał podobną sytuację i może mi pomóc bo ja już zwątpiłam czy oni w ogóle odeślą mi ten telefon …

 

Hello, on 08.05.25 I left my phone please train it was found and the application for return was considered positively and since 11.05 I have been waiting for a return email with information how much to pay for shipping this phone abroad is this normal? What is the waiting time? Has anyone had a similar situation and can help me because I have already doubted whether they will even send me this phone ...

2 reacties

Vareo
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  • Koploper*
  • May 23, 2025

@Dorka841 English or Dutch please


Laura NS
Moderator
  • Moderator
  • May 23, 2025

Hello Dorka841, welcome to our NS Community. It depends on where the item is at this time. If it's still at a service desk then it's possible it still needs to be sent to the depot, and from there it takes x amount of days to send it out as well. Have you contacted our Customer Service for this?