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Hi there, this is Anirudh Gopalakrishnan.

On January 21,2025, I checked in at the gate with my NS Card at Dordrecht train station to board my train to Den Bosch via the sprinter to Nijmegen at 19:35 for the train at 19:58.

In the train, when the conductor checked my card, I was told that I had checked in through Qbuzz which is the regional bus provider in Dordrecht and not via NS and I was told to add the check out via uitcheckgemist and ask for refund from Qbuzz. But when I checked it, there was no check-in on Qbuzz. 

I can say with surity that I checked in at the gate of Dordrecht station, next to the bus station , otherwise, I would not have been able to reach the platform to board my train.

Once the conductor checked my card, she checked me in but later I received an email stating I am receiving a correction fee for 50euros. I understand from the NS website that there will be a correction fee if there is no check in since it is considered as an invalid ticket. Is there a way to add in the check in option for my journey? It does not show up yet on “my journeys” on the NS website.

Is there also a forum where I could explain to them that I could not have gotten to the platform without checking in at the gate?

Is there different gates at the Dordrecht Central Station for different transport providers?

Could someone please help me with this issue?

Thank you!

I can say with surity that I checked in at the gate of Dordrecht station, next to the bus station , otherwise, I would not have been able to reach the platform to board my train.

Qbuzz is also running regional trains, so Dordrecht trainstation has both NS and Arriva gates.

This means you can also enter the trainstation and reach the platforms via a Qbuzz gate.

Besides NS there are also other train operators in the Netherlands.


When you are traveling with NS, you do need to check in at NS, not on whatever gate. If you do not check in at NS and travel with NS, you will have a fine of €50,00. The train conductor did not check you  in. She notified the NS computer and the conclusion was that you had no incheck and you do have to pay the fine of €50,00. The system works that way. The advantage is that you are able to check out legally. 

You can explain, but it will probably not work You may contact Customer Service, 030 7515155.

 

With your upload below everything changes, I did not have this information, follow the suggestion of Daniel.


Hi Tamzin, thanks for your response.

If I had checked-in via the Qbuzz gate and boarded the NS train, would the fine of 50 euros still be held since I was not aware that there were different gates.


Hi Thom,thanks for your response!

Ah, I will contact the Customer service and explain my situation.

Thanks again!

 


Hi Tamzin, thanks for your response.

If I had checked-in via the Qbuzz gate and boarded the NS train, would the fine of 50 euros still be held since I was not aware that there were different gates.

You will have to contact customer service a request for and correction as ​@Thom suggests..


If I had checked-in via the Qbuzz gate and boarded the NS train, would the fine of 50 euros still be held since I was not aware that there were different gates.

It will, plus an additional 10/20 euro as you'll then have paid the entrance fee but never checked out with Qbuzz.

However it's odd the OV chipcard website doesn't show a check in with Qbuzz. You can check uitcheckgemist.nl in a few days to see if there are any incomplete journeys on your card.


Hey Daniel,

Thanks for your response.

The wesbite does show a check-in with Qbuzz 

Yes, I will check the uitcheckgemist website and also contact the customer service.


Your previous screenshot didn't show it, but the one in your last post does indeed. Probably you'll then be able to correct it at uitcheckgemist.nl now, as the check in has been processed now.


Via https://www.uitcheckgemist.nl/?locale=en you can correct the incomplete journey with Qbuzz to Dordrecht - Dordrecht (no travel) and get 20 euro back.

Contact NS Customer service (phone, chat) regarding the missing NS check-in and explain you checked in with the wrong company. They can correct the 50 euro to € 19,30 (or less if you have an NS subscription).


Thank you ​@Robert B and ​@Daniel for your help!

 


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