beantwoord

ticket

  • 21 September 2021
  • 2 reacties
  • 89 Bekeken

Hello I made mistake and make ticket do Amersfoort Centraal. But I wanna fo to Amsterdam Centraal can you change this ticket a alrady open a tucket and then a see a mistake. Please help me Adam Stefanowski 

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Beste antwoord door Thom 21 September 2021, 09:50

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2 reacties

Reputatie 7
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Unfortunately: when it is an e-ticket, there is no way to change it. Only when it is not downloaded yet, you may contact Customer Service. You may try, but when they consider any fraudulent behavior as possible, they will not refund.

Reputatie 2

Hey Stefanowski, welcome to the Community! 

As Thom correctly stated, it's not possible to change an e-ticket once it has been downloaded either into the app or as a PDF file. This also means we can't refund it when it's in this state. When you do catch a mistake like this and you have not downloaded it yet I'd advise you to contact us with one of the many options found on the following page.

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