This is random.
I bought a return ticket from Amsterdam to Hamburg for June to go on a stag weekend. Of course this is now probably not happening.
I decided to look into getting a refund but I cannot find the email containing the confirmation or ticket.
It’s in my diary and the money came out of my bank account so I know I booked it but I simply can’t find the email. And I don’t lose things so this is driving me insane ;p
(It’s not in MyNS either as I’m not sure I was registered with MyNS when I booked it (in January)).
Do I simply call Customer Service and wait on hold for hours…? :(
Beste antwoord door Danny NS
Hi SimonF welcome to the NS Community!
I have to advise you to contact the customer service. That is the only place where we can help you with this case.