I noticed that on the 22nd of August 2022 I was charged 20 Euros for the whole journey from Tilburg University to Eindhoven because I didn't check out, but it's impossible to not check out. The train station in Eindhoven has a gate, so how can I get out if I don't check out? I also took the Eindhoven bus after this journey, as your records will prove.
Beste antwoord door Aurora NS
Bekijk origineel
Welcome to the NS Community!
If you want to correct this missed check, you can contact Customer Service. Of course, since I wasn't there, I'm not completely sure what happened and why this went wrong for you. Thankfully my colleagues can help you with this claim.
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