Hi, I would like to explain both my previous question and the reply. I forgot to tell you that my destination was Heerlen. I supposed to tag it to Arriva but mistagged it to Ns from Maastricht.
Hope you to reconsider this request of refund.
Thank you!
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
As pointed out in your previous topic, you should contact customer service directly to speak to an NS employee about this. They can correct this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
Also, see https://www.uitcheckgemist.nl/?locale=en in case you checked out with Arriva.
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