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Login with German Adress

  • 13 September 2022
  • 6 reacties
  • 185 Bekeken
I
  • Ilke
  • Op het juiste spoor
  • 1 reactie

Dear user

I am about to visit the Netherlands, and tried to create an Account to be able to pay via phone. 
But I can not complete the registration because my German Address is not recognized. 
I can choose “Duitsland” but the postal code and street-Nr down not work. 
Does anyone now what I can do to complete my registration properly?

thanks for your support. 
ilke

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Beste antwoord door Stijn NS 13 September 2022, 11:32

Bekijk origineel

6 reacties

M

Same for me. I live in Aken and wanted to order a new chipkaart in combination with Dal voordel, but the form only accepts Dutch address. Can I just buy this at a station?

You can't buy this at a station. You have to order first a personal OV-chipcard by www.ov-chipkaart.nl When you get the card you have to call the NS customerservice.

Yeah thanks, I did this already just a few minutes ago. The problem was with the form when you order the subscription. There is the option to order a new OV card in the same spot instead of using an existing one. This form only allows address from NL.

 

I have a German address in my NS account tho, because I created it in 2021.

MoDe
Reputatie 7
Badge +3

Same for me. I live in Aken and wanted to order a new chipkaart in combination with Dal voordel, but the form only accepts Dutch address. Can I just buy this at a station?

You can't buy this at a station. You have to order first a personal OV-chipcard by www.ov-chipkaart.nl When you get the card you have to call the NS customerservice.

Tot een aantal jaar geleden frequente reiziger. Reizen met de trein is minder leuk geworden
M

Same for me. I live in Aken and wanted to order a new chipkaart in combination with Dal voordel, but the form only accepts Dutch address. Can I just buy this at a station?

I

Thanks a lot for you kind support and help.
I will follow your suggestion.
Thanx

Stijn NS

Good morning Ilke and welcome to the NS Community.

Unfortunately rvdborgt is correct, the Mijn NS system where you have to fill in an address and phone number only recognises Dutch addresses and phone numbers. You can fill in fictional Dutch ones and then adjust them later in your Mijn NS account, or contact Customer Service to have them change it for you.

rvdborgt
Reputatie 7
Badge +1

That form has been broken for a long time now.

Just use any Dutch address, e.g. NS headquarters: Laan van Puntenburg 100, 3511 ER Utrecht

As long as you don't order a subscription with a new chipcard, nothing will be sent there.

Same goes for the phone number. NS will never call, so just use a 0, followed by any 9 digits, e.g. 030 751 51 55 (= NS customer service).

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