Dear Ladies and Gentlemen,
I really love the Netherlands and especially the Sea, also I have greatest respect for how many things are handled really very clever in this fantastic country! Also I really love Pancakes and I strongly believe that the world can learn a lot from Netherlands, e.g. regarding Traffic- and Water-Engineering. Also I am very satisfied with NS.NL in general and I believe that you are offering a very good structure of subscriptions.
However - unfortunately I am not a speaker of the beautiful Dutch language - I can understand many things, but still I need to look up too many words to get into a flow.
This is why I would like to suggest to please, please, finally add an English translation to the customer area / account management area “Mijn NS” of your website. NL is such an international country - I can not believe that nobody in the management of NS.NL understands the idea that in a modern European country of course the customer area must be translated to English (at least!).
Why is that a problem? I suggested this about a year ago, again half a year ago - I know a bit about software and how to create it and I understand how little work needs to be done to translate Web UIs - this is really not “work” or “a big project” - it is a really basic thing that can be done in an afternoon by any junior developer with any modern framework.
So why not just simply do it? I feel NS.NL managers are really doing something wrong here - come on, this is not some small shop, it is THE TRAIN COMPANY - no English? I still can not believe it and keep looking for the translation switch button, but it does not exist. When I select “In English” offered on top of the website “Mijn NS” still is in Dutch.
I hope I have chosen my words not too strongly - English is not my native language, you see, I do not even ask for the languages of your European neighbors - I would be happy with English alone.
I understand very much that “Our Language / Nation First” is a very easy to think and tempting idea, but as somebody who was accidentally born and raised in Germany I can tell you that too much of that spice can quickly get poisonous.
Thank you very much for your attention!
Have a nice day!