Dear NS staff, I left the Netherlands more than 1 year ago. Unfortunately, I forgot to end my OV chipcard and cancel my subscription (50 euros per year). I received an email in January saying this subscription would be extended automatically so they would charge me 50 euros. I replied saying I wanted my account to be canceled so I won't go back to the Netherlands and I don't need the card and subscription anymore. They told me I had to fill a form and send the card phisically to the Netherlands so they would cancel it. Problem is I lost the card time ago. I just know the number cause I found it in old emails. Besides, the dutch bank account I used to pay the subcritpion when I lived there was closed time ago so once NS tried to charge me the money they couldn't.
Please, could you help me with that? I recently received a letter from syncasso saying I have to pay not only 50 euros but also 40 euros more. I think I don't have to do that since I requested you to help me either blocking my card or simply cancelling the automatic re-subscription. And noone helped me. Since I don't want to have more problems in the future... could you help me now? Could yo cancel the subcritpion so I don't receive more emails asking for money for a service I will never use.
My card number is: (removed because of privacy)