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unknown debit

  • April 12, 2022
  • 3 reacties
  • 107 Bekeken

On 4th April, my account has been debited with 27,52 euros. It mentions “To Ns groep iz NS reizigers”.

why am I charged ?

3 reacties

Stijn NS
  • Oud Moderator
  • April 12, 2022

Good morning Sondhi and welcome to the NS Community!

Unfurtunately we are unable to provide you an immediate answer. The NS Community is a platform for travellers to help eachother.

You can check your Mijn NS account for an invoice, as this charge should have an accompanying invoice as well. If you can't find an invoice or don't have a Mijn NS account, you can contact our Customer Service for this. You can reach them by phone (030-7515155), via Twitter and Facebook, or you can start a Chat conversation (option 'Chat with NS').


  • Op het juiste spoor
  • July 21, 2022

Good afternoon I have been charged 43 euros when I have no subscription and have been out of the country for more than a month. I would like to know why I'm being charged this.

Thankyou

 


MoDe
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  • Super user
  • July 21, 2022

Good afternoon I have been charged 43 euros when I have no subscription and have been out of the country for more than a month. I would like to know why I'm being charged this.

Thankyou

 

Look at the answer from @Stijn NS