My name is Olga Sinitsyna. I lost my transportation card and have recently replaced it. Previously, I had a 40% discount on weekends and during off-peak hours. However, this discount is no longer applied, and I have been charged the full fare in my recent trips, even though I have an active subscription.
Please correct this issue, and if possible, refund the overcharged amount.
Hi Olha Sinitsyna! Welcome to the NS Community.
Please don't post any personal details on this community, because this is a public platform where travellers help inform each other. Are you sure that you requested a replacement OV-chipcard and that your old subscription has been transferred to your new OV-chipcard? You can contact our Customer Service to have this checked. If a change is needed, then they can help you with this.
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