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After reading a lot of posts here (including several in Dutch), I tried to get a subscription set up (I already sorted out the OV-chipkaart needed for that), first via NS chat, then via the klantenservice phone number). Both times they told me that I got rejected by EDR. That’s kind of funny because I don’t recall ever owing anyone in NL money and my credit rating in my own country is just fine, so personally I suspect that they just don’t provide data for foreign consumers in the first place (and I distinctly recall the NS service agent using the word “malfunction” when talking about the EDR result, but after speaking to a colleague they gave me the “talk to EDR and settle any outstanding bills” instead).

Of course, EDR’s info form doesn’t even let you enter a foreign address, and the person I talked to at their consumentenhelpdesk didn’t speak English and hung up on me.

I also tried going through Mijn NS using a few random Dutch addresses, but the EDR check failed there too before I could even enter a bank account.

If instead I try to go for a “Dal Vordeel op saldo” subscription on the website, it does let me proceed to the point where I can select an iDeal account, and I do have an LT Revolut account that I could try this with... but I’m worried that there will be no way for me to get the rest of my money back if I pay for the whole year and cancel early.

Is there anything else I can do to get a Flex subscription, or can I at least be confident that there’s a way to get back the excess from the “op saldo” subscription if that does go through? I know that normally an “op saldo” subscription can be converted into a Flex subscription after a month, but I suspect that this wouldn’t work due to the EDR thing, so is there another option to get the rest of the money back… and if so, how does it work?

As Erryt NS has stated above, we're working on resolving this issue! 


As Erryt NS has stated above, we're working on resolving this issue! 

Ah, thanks a lot! I did not realize Erryt's reply would apply to the general situation too, I thought the EDR had a separate web form/issue.

 

Hoping for a solution!


it is necessary to keep your address up to date, because we do send you important information by post. We also send important information via email. This is the reason that both of these details need to be updated in your account if they have changed. Choosing an address where you do not live is therefore not recommended. Fpr example: if you forget to pay an invoice, you may receive a letter from us reminding you about this unpaid invoice. 

If NS think people are willing to put up with having to contact customer service every time they want to change something in their account or change their subscription (and wait lots of time for these changes to be executed), then NS is delusional. The minimal chance that some post doesn’t arrive is much, much more attractive.


I'm still working on this case. I hope to give an update somewhere around next week.


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