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Invoice missing and Checkout missing

  • 18 mei 2018
  • 3 reacties
  • 158 Bekeken
C
I am a client of NS Flex and this month (May) I did not receive the invoice in my e-mail, neither I can access to it on the website -when I try to open the pdf it says “error”. But the invoice is already charged in my bank account. I contact with NS Customer Service and they told me to write you on this matter.

I also have another problem. I went with the bus “Veolia” and I could not check out in Delft Station -see the image attached. I contacted with Veolia, they told me to contact with OV-Chipkaart, they told me that they could not do anything because as I am NS Flex, it’s NS the one that charges me at the end of the month, so they couldn’t do it. I also contacted with your colleagues at NS and told me to write to you about the matter.

Please contact me to solve those issues as soon as possible,
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Beste antwoord door Thomas NS 22 mei 2018, 17:09

Hello Crlaa, thank you for your private message.

Regarding the late invoice: around 95 customers didn't receive their invoice of this month, because of an internal (technical) error. We fixed the problem and sent a new invoice to your e-mailaddress this morning, can you check if you have received this e-mail? About the Veolia-check-out problem: I see that my colleague Stijn already made sure that this amount will be refunded on your next invoice. If you have any further questions, this is your personal topic: feel free to ask us!
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3 reacties

Robert B
Badge +3
Strange that the customer service directed you to here, but indeed during the test phase @Thomas_NS (can't tag his name!) is the NS Flex specialist.

Regarding Veolia (Arriva), I don't see an attached sreenshot. If you edited your message within 60 minutes, any attachments will disappear unless you add it again to your (edited) message.

To send Thomas a private/direct message, click here
Alles hier post ik op persoonlijke titel, dus niet namens de NS. #BlijfThuis #StayAtHome
Erryt NS
Rank
Hello crlaa, welcome at our community,

I would like to ask you to send me a private message. To send a private message, click on my username and then click on 'stuur bericht'. You may send your name, dutch postal code + house number, date of birth, card number, IBAN, email address and OV-Chipcardnumber.
Thomas NS
Reputatie 7
Hello Crlaa, thank you for your private message.

Regarding the late invoice: around 95 customers didn't receive their invoice of this month, because of an internal (technical) error. We fixed the problem and sent a new invoice to your e-mailaddress this morning, can you check if you have received this e-mail? About the Veolia-check-out problem: I see that my colleague Stijn already made sure that this amount will be refunded on your next invoice. If you have any further questions, this is your personal topic: feel free to ask us!

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