I also have another problem. I went with the bus “Veolia” and I could not check out in Delft Station -see the image attached. I contacted with Veolia, they told me to contact with OV-Chipkaart, they told me that they could not do anything because as I am NS Flex, it’s NS the one that charges me at the end of the month, so they couldn’t do it. I also contacted with your colleagues at NS and told me to write to you about the matter.
Please contact me to solve those issues as soon as possible,
Beste antwoord door Thomas NS
Regarding the late invoice: around 95 customers didn't receive their invoice of this month, because of an internal (technical) error. We fixed the problem and sent a new invoice to your e-mailaddress this morning, can you check if you have received this e-mail? About the Veolia-check-out problem: I see that my colleague Stijn already made sure that this amount will be refunded on your next invoice. If you have any further questions, this is your personal topic: feel free to ask us!