I have been charged 4 EUROS for my journey on 17 Aug 2019 from Amsterdam Holterbergweg using Connexxion Bus as I missed check-out. As I have NS flex and check-out was missed from other carrier I am not able to claim refund from NS site. Also I am unable to claim refund from https://uitcheckgemist.nl
as its telling that no amount was charged for this transaction. Could you please help how to get the refund.
Beste antwoord door Stijn NS
Good afternoon K Gupta
and welcome to the NS Community!
As you have correctly stated yourself, because you're using an NS Flex subscription, travel costs with bus, tram and metro will also be billed via the NS. Therefore, when a transaction has went wrong with a bus, tram or metro provider, you'll still have to contact our Customer Service
. My colleagues will be able to check the transaction and correct this to what it was supposed to be. We're available 24/7 by telephone or via Social Media.