I don't know if anyone had the same issue as I had but this is weird. I ordered NS Flex Dal Vrij subscription for my OV chipcard at 19.00 today and uptil now 22.29 I still haven't received an email stating that I can load this subscription at the ticket machine. While I need to use the subscription tomorrow morning for my work. I've been asking customer service but they only suggested me to wait.
This is frustrating as normally it only takes 1-2 min for that email to appear.
Can someone please help me as I just want to make sure I have this subscription for my travel please!
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