Despite paying the last invoice. , My subscription has been canceled by NS
what's the solution?
Beste antwoord door Thom
It depends. NS probably received your payment too late. In that case NS cancels automatically. Actually there is no solution. You cannot obtain a new NS Flex subscription during six months. You can still buy some subscriptions with a balance. Besides this you have to deal with a collector who adds € 40,00 to your bill. It is all within the law. Your payment was a month overdue and you did not react to emails. You did not pay, but was able to travel during an extra month without having to pay rightaway. You agreed with a contract. NS supplied its part of the deal, but you did not. You did not pay at the day agreed, and even did not after reminders.
The only solution to prevent this, is paying earlier than the last possible date. Essential is, besides paying, that NS receives your money in time. It is a decent way to pay at the time you agreed, that eliminates the risk for NS, and prevents you for becoming a disappointer. When the first attempt fails, NS is forgiving, but after a month not anymore.
NS is very strict in this, it is processed by computers and Customer Service cannot get in.
The explanation from NS is:
“We need some time to process your payment. We can't tell you how long this period is. If we haven't processed it on the day the payment was due, we act like your payment wasn't on time. Sorry.”