I have the NS Flex Dal Vrij with added 1st class which costs 106+28= 134euro/month and from my understanding I should be able to travel first class working days 09:00 to 16:00 and from 18:30 to 06:30.
I check-in at NS schipol airport thursday 7 november at 18:51, I did not have any prior check-in/check-out on 5-7november.
I assumed that I have first class so I sat in the first class section, when the ticket controller comes, he scans my card and tells me I have to move to 2nd class section. I show him my NS account on my phone and explain to him that I have Dal Vrij with the extra 1st class subscription 134euro/month but he gets very angry and starts loudly yelling that I need to move to 2nd class section.
For some reason the ticket controller is extremely hostile and angry so I move to 2nd class section.
So I’m not exactly sure what I’m getting for the extra 28euro/month.
Beste antwoord door Stijn NS
Update: I’ve received the requested information and as it turns out, something seems to have indeed gone wrong with the activation. The NS Flex product was never activated after ordering, so coffee2019 is currently still travelling on balance, 2nd class.