I have a specific problem and would appreciate it if someone from NS could solve it.
On Saturday 2 October I travelled from station Geldermalsen to Leeuwarden and back. However, when I was crossing through the gates on my way back in Leeuwarden, my ov-chipkaart apparently did not record this fact (although I presented my card at the gate and it opened). Therefore when I arrived in Geldermalsen, I checked in, instead of checking out. Now I received an email saying that on 2 October I made a journey without surcharge on the 1st class, which did not happen, and that I will be charged € 20 on my next invoice.
I will be grateful if someone could help me with this issue.
Beste antwoord door ThomBekijk origineel