I am writing regarding the payment for "Customer Service" category I have in my travel history. Recently I have bought NS Flex Weekend Free subscription on my personal OV chip card but I was charged on 8.53 euros additionally. This amount of money had been on my card account before I bought your season ticket. Could you please explain why these money were tasks? Is it possible to rent them back? My wife has the same issue, 3.86 was tasks from her account (this amount had been on her card).
Please find the details of our cards:
I am looking forward to your reply.
Beste antwoord door Olav93