1. I've received a message that remaining balance is going to be sent to my bank account. But, I had a Dal Voordeel seasonal ticket as well and it was valid for at least half of a year. In the instructions to NS Flex it was mentioned that the money for remaining period of Dal Voordeel will be reimbursed and returned to my bank account but I don't see this money coming back. How should I request my Dal Voordeel money back?
2. With NS Flex I need to activate Dal Voordeel for 1 month and I don't know how to do this. I tried to do this from the machine at the railway station but there's no option to do this. In the machine I can just see my product information and that's all, I can't do anything more. How can I activate my seasonal ticket when it's needed?
3. When I present my card into the machine at the railway station it says that I got an order to pick-up. But when I say that I want to pick this order up. It says that an error has occurred and I need to go to ns.nl website. Is this a normal behavior?
4. If I activate Dal Voordeel seasonal ticket, there still will be a possibility to have 3 my friends with the same discount on joint journey?
5. If I need only 1 month of Dal Voordeel seasonal ticket do I need to wait for the end of the month to deactivate it or it's possible to do this immediately after it was activated (the issue is that I might forget to cancel subscription at the end of the month and it will be automagically prolonged)?
Sorry, if some of these questions were already asked here but it's quite complicated for me to search in Dutch. Thank you for understanding.
Beste antwoord door Erryt NS
Every refund we send must be on the IBAN in a period of 3 weeks. We are not responsible for the refund of the remaining balance of your OV-chipcard. I can not tell you in what time you will receive this amount. Accoring to your story you did the right thing at the ticket machine. I would like to ask you to send me a private message so I can figure out what went wrong at the ticket machine. You may send me your name, dutch postal code + house number, date of birth, card number, email address and OV-Chipcardnumber. To send a private message, click on my username and then click on 'stuur bericht'.
You still may bring 3 friends for combined travel discounts. If you would like to cancel your subscription then you may reach us after the first month. We can only end your subscription at the same date that you reach us for this cancellation.