beantwoord

Subscription issue, help

  • 9 juni 2019
  • 2 reacties
  • 141 Bekeken

Hi, I had the 24 Euros subscription last month. I wanted to take the 106 unlimited travel during off peak hours. I selected the zero euro subscription first thinking, I need to stop the 24 Euro first and then can take the new subscription plan. But now it's not allowing me to take the 106 Euros plan. Please assist as I need it for my daily travel.
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Beste antwoord door Robert B 9 juni 2019, 13:44

After any change in NS Flex, you can change again after a month.

Please contact Customer Service so they can change it to the correct subscription (Dal Vrij, off-peak free). Via phone (+31 30 751 5155) or via Twitter @NS_online is usually the fastest.
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2 reacties

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After any change in NS Flex, you can change again after a month.

Please contact Customer Service so they can change it to the correct subscription (Dal Vrij, off-peak free). Via phone (+31 30 751 5155) or via Twitter @NS_online is usually the fastest.
Thank you Robert, that's helpful.

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