I have called NS 3 times to ask them to change my direct debit from Amro to N26 (German bank). Simple thing, right? Well, it seems it’s an enormous task for NS staff. All times I have given them my old and new bank account (strictly confidential information!) And all times they apologize for last time, say they have lost my bank details and that this time they will fix it! Can someone help me with this? I don’t know what else to do. On top of that, I’m very frustrated that they don’t give a damn about highly confidential information like my bank account details. Surely that should be criminal?
Beste antwoord door Denice NS