Unexpected HTM Payment

  • 26 March 2021
  • 3 reacties
  • 117 Bekeken

Need HELP!

I am using NS Flex in Delft. Since the end of the last month (about February 25th) until today (March 26th), I have never used public transports like buses, trams, or trains. But today, I receive a (monthly) email from NS, which mentioned that I have to pay 10,76 euro (plus 5 euro for the monthly fee) !!?? 

I have checked my bill on My NS, it mentioned the fee of 10,76 euro is for HTM, which I have never used during the previous month. (and plus, I have always remembered to check in and out) !!! 
So I would be very grateful if you can show me how I can solve this problem. 
Thank you for your attention!



Beste antwoord door Stijn NS 26 March 2021, 11:59

Bekijk origineel

3 reacties

Good morning Minh Nguyen and welcome to the NS Community!

If you scroll down in the invoice, you can see the actual traveldate or dates that this is related to. I would recommend to check this in orde to see if they are perhaps trips that you did make, but outside the dates that you expected.

In case the billed amount is still wrong, I would recommend contacting our Customer Service, by phone, Facebook, Twitter or Chat.

Thank you so much for clarifying this.
It is from Feb 05 to Feb 13, which is outside the dates that I expected. So the bill is correct. 

Reputatie 6
Badge +1

HTM is the local transportation in den Haag and also runs the trams in Delft.

It seems to me you alsohave a subscription to travel with NS-trains offpeak with discount, which will only work when you check in+out on NS=trains. If you do not use these trains, it is money paid for nothing.