I am using NS Flex in Delft. Since the end of the last month (about February 25th) until today (March 26th), I have never used public transports like buses, trams, or trains. But today, I receive a (monthly) email from NS, which mentioned that I have to pay 10,76 euro (plus 5 euro for the monthly fee) !!??
I have checked my bill on My NS, it mentioned the fee of 10,76 euro is for HTM, which I have never used during the previous month. (and plus, I have always remembered to check in and out) !!!
So I would be very grateful if you can show me how I can solve this problem.
Thank you for your attention!
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