beantwoord

E-ticket web link expires

  • 16 september 2017
  • 1 reactie
  • 140 Bekeken

  • Op het juiste spoor
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Hi,

I bought a ticket on 3 Sept. 2017.
I need to download the printable pdf for expense, but I can not download it anymore.
And the pennymeiser don't accept screenshot from the app.
What should I do?

Sincerely,

J. Xu

P.S.
Information of the ticket:
Ordernumber: 09044224
Date: 03-09-2017
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Beste antwoord door Miriam NS 17 september 2017, 12:57

Hi J.Xu, welcome to our Serviceforum.



Did you receive a link via email with the ticket? I should be possible to download the ticket again via this link. If this is not possible than i advice you to contact our customer service. You can do this by phone via 030 - 751 51 55, via Facebook or via Twitter. My colleagues can check the details and if necessary resend the ticket.
Bekijk origineel

1 reactie

Hi J.Xu, welcome to our Serviceforum.

Did you receive a link via email with the ticket? I should be possible to download the ticket again via this link. If this is not possible than i advice you to contact our customer service. You can do this by phone via 030 - 751 51 55, via Facebook or via Twitter. My colleagues can check the details and if necessary resend the ticket.

Reageer