Back in June I contacted NS over their chat on the website. I want to get access to this conversation because I am now being fined by syncasso about something I had discussed with NS and had tried to resolve while I still lived in the Netherlands (I was an exchange student). Usually some websites send you an email with the transcript of the conversation but I never received this from NS. Is there a way to access it?
Beste antwoord door Stijn NS
For those reading along: Our chat histories are often saved, but not always. The best way to retrieve these would be to contact us again by chat.