I just required my personal OV Chipkaart that has arrived few days ago on which I would like to add the Traject Vrij subscription for my work commute Rotterdam-Delft, but it comes out with this error "U kunt het product niet combineren met de andere producten op uw OV-chipkaart.
Moreover, the day I received my cart I added the subscription De Voordel for the 40% discount during off peak hours (only because I didn't understand that it was possible to have the discout also with the Traject vrij), paying 5 euros for the first month because it wasn't popout the entire price but it was only possible to pay monthly, but I used yesterday during off-peak hours but it didn't work. I also cannot see anywhere Which type of subscription I have. It seems like I don't havy any on my OV chipkaart.
For now I only would like to solve the Trajct Vrij subscription first. How can I do?
Beste antwoord door Maxime NS
Hello AllegraT, welcome to the NS Community.
Right now you have NS Flex Dal Voordeel. You can't combine that with Traject Vrij. You could ask our customer service (it's very busy today so I would not call) to cancel your current product. It should not be possible to do so within the first month, but since your making an upgrade they might make an exception for you. With NS Flex it says ‘Reizen op Rekening’ when you check in. That does not mean that you don't have a subscription. You can see this in your Mijn NS-account.