Good afternoon. I'm a recent chip card user, and since I didn't know how to use it properly, I had a problem. I was buying a ticket for rides on the NS app, and I also scanned the chip card at the same time to enter and exit, as I didn't know I was also buying a ticket with it. I paid twice for some rides, how can I request a refund?
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Hello Papezhuk Oleksandra, welcome at our community,
It may happen that you accidentally check in and buy a ticket. This can happen to the best. It is best to contact our customer service. My colleagues can probably arrange this for you.
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