Why are the trains so dirty especially during pandemic? First of all it’s so costly and on top of that there’s complete disregard to the cleanliness. How is NS utlilising the money paid by the customers ?
Beste antwoord door Maxime NS
Hello Traveller90, welcome to the NS Community,
I'm sorry you've traveled in an unclean train. We do pay extra attention to disinfection contact areas, like door handles. You could tweet to HagoRailService with the train number and what is going on so they can make it a priority. A tweet to NS is also quickly picked up by one of my colleagues most times. If you don't have Twitter, then you can use another option to contact our customer service. A tweet is most times the fastest option. My apologies for the inconvenience. I hope the rest of your trip was alright.